GabeWheaton
Newbie
Reged: 06/16/08
Posts: 1
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I had to reinstall XP on my computer due to a virus. I reinstalled Sequel, but it wouldn't accept my previous activation code so I emailed for a new one, which I got.
But now, when I run the Syncrosoft License Control Center and try to download a license with this new code, the dialog fails to show a license that I can click on.
The Help dialog says this is due to a "pending license" that is a place holder for a previously failed installation. However, when I try to start the LCC code again, it does not give me the pulldown list to repair/continue the previous installation.
I am Stuck! What else can I do?
I uninstalled Sequel, and reinstalled. Same problem.
I downloaded the latest version of the LCC from SyncroSoft. Same problem.
Any ideas?
Thanks in advance.
Gabe
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JoshMatlock
Moderator
Reged: 10/22/07
Posts: 295
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Hello,
Please download and install the SeL Renewal from the link below.
ftp://softelicenser:s0ft3l1c3ns3r@srv-ftp.steinberg.de/PC_Soft-eLicenser_Renewal_5.2.24.2.zip
(you may need to copy and paste the link above into your internet browser URL bar from "ftp" to ".zip"
Then please go to www.steinberg.net, MySteinberg. Login and go to Activation Codes to request a new activation code.
Thank You,
--------------------
Josh Matlock
Steinberg U.S. Support
www.steinberg.net
www.steinbergusers.com
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JoshMatlock
Moderator
Reged: 10/22/07
Posts: 295
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Hello,
Please give us a call on our support line at 714 228 3301 if you have any problems.
Thank You,
--------------------
Josh Matlock
Steinberg U.S. Support
www.steinberg.net
www.steinbergusers.com
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FreddyG
Newbie
Reged: 07/31/08
Posts: 1
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Hi,
I've had a similar problem as Gabe by having to reinstall Sequel onto a reformatted PC running XP (SP3).
I requested my new activation code, which I received and registered with no problem. Now, it's the SeL Number that's the problem.
I've also had difficulty accessing the License Control Center, which I have tried to access from the Start menu. Whenever I click on the Syncrosoft License Control Center icon, a message is displayed which reads "You have insufficient user rights to access the soft e-licenser". I then clicked the "Repair" button displayed, to which I received the message "It is not possible to fix the file permissions. Please try starting the License Control Center by right clicking on the file and select 'Run as...' from the context menu. Choose a user with administration rights. Click OK and restart the License Control Centre."
I had "Current user" selected, since I'm the only one who uses this computer, to which I received an error message saying "License Control Center has encountered a problem and needs to close..." On previous attempts, it would just not allow me to access any further areas to enter any details.
I've been unable to find any contact links or tech support on the Steinberg site, or even been able to contact the Steinberg support centre in Melbourne, Australia, where I'm from. I also tried the link posted by Josh, but it, along with slight variations of the same URL (eg. without the .zip extension) have only shown web pages that cannnot be displayed.
Any further support on how to solve this "pending license" problem would be most appreciated. I've had this software for months and am really keen to use it, and possibly even upgrade to Sequel 2, but unfortunately, I'm still yet to get past my old demo version.
Hope you can help. Thanks in advance.
Cheers,
Freddy.
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JoshMatlock
Moderator
Reged: 10/22/07
Posts: 295
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Hello,
Please download and install the SeL Renewal from the link below.
http://files.keyfax.com/PC_Soft-eLicenser_Renewal_5.4.0.0.zip
Then please go to www.steinberg.net, MySteinberg. Login and go to Activation/Reactivation to request a new activation code.
Thank You,
--------------------
Josh Matlock
Steinberg U.S. Support
www.steinberg.net
www.steinbergusers.com
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