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sbeauchamp81
Newbie


Reged: 12/22/07
Posts: 4
installing cubase AI 4 on Vista
      #5041 - 12/22/07 06:47 PM

I am having trouble getting Cubase AI4 running on my Vista OS. The DVD seemed to install ok but then when I try and open the program now I get a Syncrosoft License control message that says "..the Soft elicenser serial#******etc. and stored licenses have been disabled. Hardware elicensers are not affected. Contact your software vendors' support for help and reactivation." I went to Steinbergs site and got a reactivation code from the MySteinberg page, tried to reactivate the software with the download license wizard in the LCC and it asked me to choose a target device which there was none to choose from when I clicked on help it said my license maybe "pending" ????

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ChrisDobbsModerator
Guru


Reged: 05/31/05
Posts: 959
Loc: Indy
Re: installing cubase AI 4 on Vista [Re: sbeauchamp81]
      #5065 - 12/26/07 04:12 PM

Hello,

Make sure you have the latest version of the LCC from www.syncrosoft.com. Then try the download. Thank you.

--------------------
Chris Dobbs
Steinberg Support
www.steinberg.net
www.steinbergupgrades.com


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sbeauchamp81
Newbie


Reged: 12/22/07
Posts: 4
Re: installing cubase AI 4 on Vista [Re: ChrisDobbs]
      #5168 - 01/02/08 02:57 AM

yes that worked thanks!

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