Download this file onto the computer where the product is installed:

ftp://softelicenser:s0ft3l1c3ns3r@srv-ftp.steinberg.de/PC_Soft-eLicenser_Renewal_5.2.20.1.zip

Unzip the file to the desktop, two new files are created by that.

Double click on "Start_Soft-eLicenser_Renewal_5.2.20.1.exe" (do not click on the Syncrosoft setup!), then click through the dialogues to start the process

This will un-install the Syncrosoft LCC, removes any left over files and installs a new LCC with the option to force the creation of a new, empty soft-eLicenser.

With your new SEL you should be able to get a new activation code.

- Now go to www.steinberg.net, MySteinberg, and request a reactivation code with your new SeL.