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Jump to first unread post. Pages: 1 Remulac Newbie Reged: 02/05/08 Posts: 5 How To Contact?       #5799 - 02/26/08 01:00 PM Edit   Reply   Quote   Quick Reply   I seem to have misplaced my USB key for Cubase. The problem is that to post a question to Steinberg support, it looks like I need my USB key number. Does anyone have a phone number or direct email I can use to let them know my problem? Post Extras:       wbright Moderator Reged: 01/11/06 Posts: 156 Loc: California Re: How To Contact? [Re: Remulac]       #5810 - 02/27/08 12:47 PM Edit   Reply   Quote   Quick Reply   You do not need your USB key number to use this forum. To contact Steinberg Support please call (714) 228-3301. -------------------- Will Bright Steinberg Sales Post Extras:       ChrisDobbs Guru Reged: 05/31/05 Posts: 1067 Loc: Indy Re: How To Contact? [Re: wbright]       #5813 - 02/27/08 05:12 PM Edit   Reply   Quote   Quick Reply   Hello, I'm sorry but Steinberg does not replace lost or stolen USB keys. Here is the official article on the topic: http://knowledgebase.steinberg.de/96_1.html#314 Our technical support number is 714-228-3301. Thank you. -------------------- Chris Dobbs Steinberg Support www.steinberg.net www.steinbergupgrades.com Post Extras:       Remulac Newbie Reged: 02/05/08 Posts: 5 Re: How To Contact? [Re: ChrisDobbs]       #5948 - 03/07/08 01:22 PM Edit   Reply   Quote   Quick Reply   The article you point to likens losing your Cubase USB key to losing your watch. Interesting analogy. The difference is that a watch is an irreplaceable piece of hardware that requires an equal amount of time to both manufacture and duplicate. Your software is a bundle of logic that only requires minutes to duplicate after it has been manufactured. This is pretty disappointing. All the other software I own can be replaced when I produce a product key and answer a couple of security questions; and this is software more expensive than yours. I'll have to look into the security practices of your competitors to help me decide whether to replace my version of Cubase or to switch to another package. This information will also help me in my numerous recommendations to other users about which recording software to buy. I don't blame you for trying to create hack-proof software, but despite your best efforts, your software is still being hacked. Evidently your requirement of a USB key is not producing your desired goal of zero-piracy. Why punish honest users for what a few unethical people are doing? A friend of mine hacked your software, but then finally bought a legal copy because I wouldn't stop bugging him about it. Ironic, isn't it? Post Extras:       Pages: 1

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